Consumer Obligations Charter (CHC)
Table of Contents
Basic Information about "ASAP COURIERS"
ASAP COURIERS SOLE INDIVIDUAL COMPANY was founded in February 2024, operates under the distinctive title ASAP COURIERS and has the National General License of the National Telecommunications and Posts Commission (EETT) under number 24-032, provided for by the current legislation.
- Name:
- Company headquarters:
- Phone:
- E-mail:
- A.F.M.:
- D.O.Y.:
- No. G.E.M.H.:
- Website:
- ASAP COURIERS SOLE REPRESENTATIVE COMPANY
- Thivon Avenue 357 Egaleo P.O. 122 44
- 2105311500
- [email protected]
- 802373324
- FAE of Athens
- 175218107000
- asapcouriers.gr
Organization chart
According to the company's articles of association, its purposes are:
1. Courier services for documents and items
2. Other Postal and Courier services P.D.K.A.
3. Freight Forwarding Services
4. Transport Services with Supply Chain Management (LOGISTICS)
5. Scientific and technical consultancy services in general
6. Logistics Consulting Services (LOGISTICS)
7. Local collection and distribution services
Facilities
In detail, the facilities of "ASAP COURIERS" are as follows:
1. Head Office: 357 Thivon Avenue, Aegaleo
2. Branch: 65 Dimokratias Avenue, N. Psyhiko
Services provided by "ASAP COURIERS"
"ASAP COURIERS" provides courier services for postal items, with destination both domestically and abroad.
These services include the preparation of postal items the exchange of documents and the shipment handling, as well as other additional services such as indicative purchase order, cash on delivery, etc.
Specifically, the services provided and their individual characteristics are presented below:
1. Within the same city (Intracity) with urgent delivery "Top Urgent"
Handling of documents or parcels, with receipt by the Sender and delivery to the Recipient within the same working day, with a time commitment.
2. Within the same city (Intracity) with immediate delivery "Express"
Handling of documents or parcels, with receipt from the Sender and delivery to the Receiver within the same working day with a time commitment.
3. Within the same city (Intracity) with same day delivery "Same Day"
Handling of documents or parcels, with receipt from the Sender and delivery to the Receiver within the same working day.
4. Within the same city (Intracity) with next business day delivery "Next Day"
Handling of documents or parcels within the same city with same-day receipt by the Sender and delivery to the Recipient the next business day, within the same city.
5. Within the same city (Intracity) with delivery in a pre-agreed longer time frame "Economy"
Handling of documents or parcels within the same city with same-day receipt by the Sender and delivery to the recipient in several working days.
6. From city to city (Domestic) in Mainland & Island Greece.
Delivery of documents or parcels from city to city, with delivery in 1 to 3 working days depending on the time combination of means of transport. In the case of remote or inaccessible destinations, the above times are extended by 1 to 2 working days.
7. From Greece to the rest of the world. Handling of documents and parcels outside of Greece with delivery from 1 – 5 working days depending on the country of destination.
Service price list:
Services Within Attica (Intracity)
The following prices (€) refer to shipments of Documents and Parcels up to 4 kg, including VAT 24%.
1. Express Pickup & Delivery Service
Service Description : Pickup and Delivery within 180 minutes (3 Hours) of the telephone order, in the areas (1 -2 -3 -4 -5) or 240 minutes (4 Hours) in the regions (6 – 7) respectively. (See Map).
Express | 180 minutes | 180 minutes | 180 minutes | 180 minutes | 180 minutes | 240 minutes | 240 minutes | |
Areas | 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
1 | 17.00 | 19.00 | 20.00 | 19.00 | 20.00 | 24.00 | 24.00 | |
2 | 19.00 | 18.00 | 19.00 | 22.00 | 24.00 | 25.00 | 27.00 | |
3 | 20.00 | 19.00 | 18.00 | 24.00 | 27.00 | 27.00 | 28.00 | |
4 | 19.00 | 22.00 | 24.00 | 17.00 | 24.00 | 24.00 | 30.00 | |
5 | 20.00 | 24.00 | 27.00 | 24.00 | 18.00 | 32.00 | 24.00 | |
6 | 24.00 | 25.00 | 27.00 | 24.00 | 32.00 | 18.00 | 36.00 | |
7 | 24.00 | 27.00 | 28.00 | 30.00 | 24.00 | 36.00 | 18.00 |
2. "Top Urgent" Urgent Pickup & Delivery Service
Service Description : Pickup and Delivery - with a bicycle - maximum weight 4 kg and dimensions up to 30X20X20 cm, within : 90 minutes (1.5 Hours) from the telephone order, in areas (1 – 2 – 3 – 4 – 5) 120 minutes or (2 Hours) in areas (6 – 7)respectively. (See Map).
Top Urgent | 90 minutes | 90 minutes | 90 minutes | 90 minutes | 90 minutes | 120 minutes | 120 minutes | |
Areas | 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
1 | 34.00 | 38.00 | 40.00 | 38.00 | 40.00 | 48.00 | 48.00 | |
2 | 38.00 | 36.00 | 38.00 | 44.00 | 48.00 | 50.00 | 54.00 | |
3 | 40.00 | 38.00 | 36.00 | 48.00 | 54.00 | 54.00 | 56.00 | |
4 | 38.00 | 44.00 | 48.00 | 34.00 | 48.00 | 48.00 | 60.00 | |
5 | 40.00 | 48.00 | 54.00 | 48.00 | 36.00 | 64.00 | 48.00 | |
6 | 48.00 | 50.00 | 54.00 | 48.00 | 64.00 | 36.00 | 72.00 | |
7 | 48.00 | 54.00 | 56.00 | 60.00 | 48.00 | 72.00 | 36.00 |
3. "Same Day" Pickup & Delivery Service
Service Description : Time frame of receipts : Reception 09:00 – 12:00 Delivery until 18:00 or Reception 12:00 – 15:00 Delivery until 21:00, by Telephone order or Electronic call (On-line).
Same Day | ||
Same day Pick up & Delivery until 21:00. | 10.00 | |
Extra Kilos | 2.50 |
4. Same Day Pickup & Next Day Delivery Service
Service Description : Collection, same day until 18:00 and Delivery the next working day until 21:00.
Next Day | ||
Next Business Day Delivery | 7.50 | |
Extra Kilos | 2.50 |
5. Financial Service: Delivery in 3 – 5 working days Economy
Service Description : Same day collection, until 18:00 and delivery in 3 – 5 working days.
Economy | ||
Delivery 3 - 5 Working days | 5.50 | |
Extra Kilos | 2.50 |
Additional Charges (within Attica)
Each shipment with: | |
Cash on delivery (payment – at the latest – the next working day): | |
CREDIT / DEBIT CARD or CHECKS and CASH (up to the amount of €500). | 5.00 |
Purchase order | 5.00 |
Time commitment at pickup or delivery | 5.00 |
Protocol Return. | 8.50 |
Transported ONLY by car (Except Emergency) - maximum weight 20 kg. | 10.00 |
Courier waiting over 10 minutes during Pickup or Delivery, per hour | 22.00 |
Pickup or delivery on official national or local holidays and public holidays | 52.00 |
Services within Greece (Domestic) - with Partner Networks -
6. Pickup & Delivery service within 1 -2 working days
Service Description : Same-day pickup and delivery within a specific time frame.
To Land Destinations | Up to 2 kg | 13.50 |
Extra Kilos | 3.50 |
7. Same Day Pickup & Delivery service within 1 -3 working days
Service Description : Same-day delivery on the working day until 5:00 PM. Delivery within a specific time frame.
To Island Destinations | Up to 2 kg | 14.00 |
Extra Kilos | 4.85 |
Additional Charges (within Greece)
Each shipment with: | ||
Cash on delivery (Refund within 1-3 working days of delivery) | ||
CREDIT / DEBIT CARD or CHECKS and CASH (up to the amount of €500). | 5.00 | |
Purchase order | 5.30 | |
Protocol Return. | 8.50 | |
Next working day delivery to remote areas. | (For land destinations) | 22.00 |
Delivery within 2 - 5 working days to remote areas. | (For island destinations) | 22.00 |
Courier waiting per hour, over 10 minutes during Pickup or Delivery, per hour | 22.00 | |
Collection/Delivery on official national or local holidays and public holidays. | 52.00 |
Insurance Coverage
The above prices include free insurance coverage up to of the amount of €70 for each document shipment and up to the amount of €400 for each parcel shipment. Additional coverage requires: Content description, value statement and legal supporting document. The additional premium is calculated with 0.6% on the value of the object.
Volumetric Charge
Services Outside Greece (International) - with Partner Networks -
"EXPRESS Outbound" Export Price List ( € )
Shipments of documents weighing up to 300 grams. | Weight | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 | Zone 7 |
0.300 gr | 42.76 | 44.11 | 60.54 | 59.15 | 64.04 | 66.34 | 74.92 |
Shipments of documents and parcels from 0.5 kg to 70 kg. | Weight/ Kilos | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 | Zone 7 |
0.5 | 43.16 | 44.53 | 61.12 | 59.71 | 64.64 | 66.96 | 75.63 | |
1.0 | 44.89 | 44.53 | 61.12 | 59.71 | 64.64 | 66.96 | 75.63 | |
1.5 | 56.89 | 58.86 | 81.33 | 75.21 | 89.26 | 92.75 | 105.64 | |
2.0 | 71.03 | 73.61 | 102.11 | 91.27 | 114.48 | 119.16 | 136.37 | |
2.5 | 85.12 | 88.35 | 122.90 | 107.33 | 139.70 | 145.57 | 167.09 | |
3.0 | 93.69 | 96.90 | 135.42 | 119.16 | 154.81 | 162.53 | 188.12 | |
3.5 | 102.24 | 105.44 | 147.95 | 130.99 | 169.93 | 179.50 | 209.15 | |
4.0 | 110.78 | 113.98 | 160.48 | 142.82 | 185.04 | 196.46 | 230.18 | |
4.5 | 119.32 | 122.53 | 173.01 | 154.65 | 200.16 | 213.43 | 251.21 | |
5.0 | 127.87 | 131.07 | 185.54 | 166.48 | 215.27 | 230.39 | 272.25 | |
5.5 | 137.68 | 142.49 | 197.57 | 1778.68 | 228.66 | 244.44 | 288.31 | |
6.0 | 147.50 | 153.91 | 209.61 | 190.88 | 242.05 | 258.48 | 304.37 | |
6.5 | 157.32 | 165.33 | 221.64 | 203.07 | 255.45 | 272.53 | 320.43 | |
7.0 | 167.13 | 176.75 | 233.68 | 215.27 | 268.84 | 286.58 | 336.49 | |
7.5 | 176.95 | 188.16 | 245.71 | 227.47 | 282.23 | 300.63 | 352.55 | |
8.0 | 186.77 | 199.58 | 257.75 | 239.67 | 295.62 | 314.68 | 368.61 | |
8.5 | 196.58 | 211.00 | 269.78 | 251.87 | 309.01 | 328.72 | 384.67 | |
9.0 | 206.40 | 222.42 | 281.82 | 264.07 | 322.40 | 342.77 | 400.73 | |
9.5 | 216.22 | 233.84 | 293.85 | 276.27 | 335.79 | 356.82 | 416.79 | |
10.0 | 226.04 | 245.26 | 305.89 | 288.47 | 349.18 | 370.87 | 432.87 | |
11.0 | 233.59 | 254.05 | 336.77 | 324.53 | 388.12 | 413.30 | 479.30 | |
12.0 | 241.15 | 262.84 | 346.63 | 335.71 | 401.84 | 427.92 | 495.90 | |
13.0 | 248.71 | 271.63 | 356.59 | 346.88 | 415.56 | 442.54 | 512.49 | |
14.0 | 256.27 | 280.42 | 366.35 | 358.05 | 429.27 | 457.16 | 529.09 | |
15.0 | 263.82 | 289.21 | 376.21 | 369.22 | 442.99 | 471.79 | 548.68 | |
16.0 | 271.38 | 298.00 | 386.06 | 380.40 | 456.71 | 486.41 | 562.28 | |
17.0 | 278.94 | 306.79 | 395.92 | 391.57 | 470.43 | 501.03 | 578.87 | |
18.0 | 286.50 | 315.58 | 405.78 | 402.74 | 484.15 | 515.66 | 595.46 | |
19.0 | 294.06 | 324.37 | 415.64 | 413.91 | 497.87 | 530.28 | 612.02 | |
20.0 | 301.61 | 339.16 | 425.50 | 425.09 | 511.59 | 544.90 | 628.65 | |
21.0 | 307.20 | 339.90 | 432.73 | 433.14 | 522.02 | 557.72 | 642.21 | |
22.0 | 312.79 | 346.63 | 439.95 | 441.19 | 532.46 | 570.53 | 655.76 | |
23.0 | 318.37 | 353.37 | 447.18 | 449.24 | 542.89 | 583.35 | 669.32 | |
24.0 | 323.96 | 360.10 | 454.41 | 457.29 | 553.32 | 596.16 | 682.87 | |
25.0 | 329.54 | 366.84 | 461.64 | 465.34 | 563.78 | 608.98 | 696.43 | |
26.0 | 335.13 | 373.58 | 468.87 | 473.39 | 574.19 | 621.79 | 709.98 | |
27.0 | 340.72 | 380.31 | 476.10 | 481.44 | 584.62 | 634.61 | 723.54 | |
28.0 | 346.30 | 387.05 | 483.33 | 489.49 | 595.05. | 647.42 | 737.09 | |
29.0 | 351.89 | 393.79 | 490.56 | 497.54 | 605.49 | 660.24 | 750.65 | |
30.0 | 357.48 | 400.52 | 497.79 | 505.59 | 615.92 | 673.03 | 764.20 | |
40.0 | 413.34 | 467.89 | 570.08 | 586.10 | 720.25 | 801.21 | 899.75 | |
50.0 | 469.20 | 535.25 | 642.37 | 666.61 | 824.58 | 929.36 | 1035.30 | |
60.0 | 541.49 | 615.76 | 722.88 | 769.29 | 951.02 | 1064.91 | 1177.41 | |
70.0 | 613.78 | 696.26 | 803.39 | 871.98 | 1077.60 | 1246.00 | 1319.53 | |
Increases per 0.5 kg | 2.19 | 2.48 | 2.87 | 3.11 | 3.85 | 4.28 | 4.71 |
All prices are in EUR (€) and include VAT and Fuel Surcharge. They do not include taxes or possible customs duties. The above prices are subject to annual adjustment on January 1 of each year. ASAP Couriers reserves the right to modify the prices with prior notice. In the event of a country exiting the EU, ASAP Couriers reserves the right to the right to change prices or pricing bands with prior notice.
OUTDOOR ZONES
Country | Zone | Country | Zone | Country | Zone | Country | Zone |
SAINT BARTHOLOMEUS (XY) | 7 | EL SALAVADOR (SV) | 7 | MADAGASCAR (MG) | 7 | PALAU (PW) | 7 |
SAINT VINCENT (VC) | 7 | SWITZERLAND (CH) | 3 | MACAU (MO) | 6 | PANAMA (PA) | 7 |
SAINT HELENA (SH) | 7 | ERITREA (ER) | 7 | MALAYSIA (MY) | 6 | PAPUA NEW GUINEA (PG) | 7 |
A. EUSTATHIOS (XE) | 7 | ESTONIA (EE) | 2 | MALAWI (MW) | 7 | BRET VIRGIN ISLANDS (VG) | 7 |
ST KITTS (KN) | 7 | ZAMBIA (ZM) | 7 | MALDIVES (MV) | 6 | US VIRGIN ISLANDS (VI) | 7 |
SAINT LUCIA (LC) | 7 | ZIMBABWE (ZW) | 7 | MALI (ML) | 7 | PERU (PE) | 7 |
ST MAARTEN (XM) | 7 | UNITED ARAB EMIRATES (AE) | 5 | MALTA MT) | 2 | POLAND (PL) | 2 |
AZERBAIJAN (AZ) | 7 | UNITED KINGDOM (GB)*1 | 1 | MARIANA ISLANDS (MP) | 7 | PORTUGAL (PT) | 2 |
EGYPT (EG) | 7 | UNITED KINGDOM (GB)*2 | 3 | MOROCCO (MA) | 5 | PUERTO RICO (PR) | 7 |
IVORY COAST (CI) | 7 | United States (US) | 4 | MARSHALL ISLANDS (MH) | 7 | CAPE GREEN (CV) | 7 |
ALBANIA (AL) | 3 | JAPAN (JP) | 6 | MARTINIQUE (MQ) | 7 | REGION ISLANDS(RE) | 7 |
ALGERIA (DZ) | 5 | INDIA (IN) | 6 | MAURITIUS (MU) | 7 | ROMANIA (RO) | 2 |
AMERICAN SAMOA (AS) | 7 | INDONESIA (ID) | 6 | MAURITANIA (MR) | 7 | RWANDA (RW) | 7 |
EAST TIMOR (TL) | 7 | JORDAN (JO) | 5 | MONTENEGRO (ME) | 3 | RUSSIAN FEDERATION (RU) | 7 |
ANGOLA (AO) | 7 | IRAQ (IQ) | 7 | MEXICO (MX) | 4 | SAMOA (WS) | 7 |
Anguilla (AI) | 7 | IRAN (IR) | 7 | Micronesia (FM) | 7 | SAN MARINO (SM) | 3 |
ANDORRA (AD) | 3 | IRELAND (IE) | 2 | MONGOLIA (MN) | 7 | SAO TOME & PRINCIPE (ST) | 7 |
ANTIGUA (AG) | 7 | ICELAND (IS) | 3 | MOZAMBIQUE (MZ) | 7 | SAUDI ARABIA (SA) | 5 |
ARGENTINA (AR) | 7 | SPAIN (ES) | 2 | MOLDOVA (MD) | 7 | SENEGAL (SN) | 7 |
ARMENIA (AM) | 7 | ISRAEL (IL) | 5 | MONACO (MC) | 1 | SERBIA (RS) | 3 |
ARUBA (AW) | 7 | ITALY (IT) | 1 | Montserrat (MS) | 7 | SEYCHELLES (SC) | 7 |
AUSTRALIA (AU) | 7 | KAZAKHSTAN (KZ) | 7 | BANGLADESH (BD) | 6 | SINGAPORE (SG) | 6 |
AUSTRIA (AT) | 2 | CAMEROON (CM) | 7 | BARBARDOS (BB) | 7 | SIERRA LEONE (SL) | 7 |
AFGHANISTAN (AF) | 7 | CAMBODIA (KH) | 6 | BAHAMAS (BS) | 7 | SLOVAKIA (SK) | 2 |
AITI (HT) | 7 | CANADA (CA) | 4 | BAHRAIN (BH) | 5 | SLOVENIA (SI) | 2 |
VANUATU (VU) | 7 | CANARY ISLANDS (IC) | 3 | BELIZE (BZ) | 7 | SOLOMON ISLANDS (SB) | 7 |
VATICAN (VA) | 1 | QATAR (QA) | 5 | BENIN (BJ) | 7 | SOMALIA (SO) | 7 |
BELGIUM (BE) | 1 | CENTRAL AFRICAN COMMUNITY (CF) | 7 | BONNER (XB) | 7 | SONALIA NORTH (XS) | 7 |
VENEZUELA (VE) | 7 | KENYA (KE) | 7 | BOTSWANA (BW) | 7 | SWAZILAND (SZ) | 7 |
BERMUDA (BM) | 7 | CAYMAN ISLANDS (KY) | 7 | BURKINA FASO (BF) | 7 | SUDAN (SD) | 7 |
VIETNAM (VN) | 7 | CHINA (CN) | 6 | BURUNDI (BI) | 7 | SWEDEN (SE) | 2 |
BOLIVIA (BO) | 7 | Kiribati (KI) | 7 | BHUTAN (BT) | 6 | Suriname (SR) | 7 |
BOSNIA AND HERZEGOVINA (BA) | 7 | COLOMBIA (CO) | 7 | BRUNEI (BN) | 6 | SRI LANKA (LK) | 6 |
BULGARIA (BG) | 2 | COMOROS (KM) | 7 | MYANMAR (BURMA) MM) | 6 | SYRIA (SY) | 7 |
BRAZIL (BR) | 7 | CONGO (CG) | 7 | NAMIBIA (NA) | 7 | TANZANIA (TZ) | 7 |
NORTH MACEDONIA (MK) | 3 | ZAIRE CONGO (CD) | 7 | Nauru (NR) | 7 | TAJIKISTAN (TJ) | 7 |
FRANCE (FR) | 1 | DEMOK SOUTH KOREA (KR) | 6 | NEW ZEALAND (NZ) | 7 | TAIWAN (TW) | 6 |
FRENCH YUANA (GF) | 7 | KAREA DIMOK NORTH (KP) | 6 | NEW CALEDONIA (NC) | 7 | TAHITI (PF) | 7 |
GERMANY (DE) | 1 | KOSOVO (KB) | 3 | NEVIS (XN) | 7 | TAULANDI (THE) | 6 |
GEORGIA (GE) | 7 | COSTA RICA (CR) | 7 | NEPAL (NP) | 6 | JAMAICA (JM) | 7 |
GIBRALTAR (GI) | 3 | CUBA (CU) | 7 | FAROES ISLANDS (FO) | 3 | JERSEY MANCHESTER ISLANDS (JE) | 7 |
GAMBIA (GM) | 7 | KUWAIT (KW) | 5 | FALKLAND ISLANDS (FK) | 777.91 | Djibouti (DJ) | 7 |
GABON (GA) | 7 | COOK ISLANDS (CK) | 7 | NIGERIA (NE) | 7 | TOGO (TG) | 7 |
GHANA (GH) | 7 | Curacao (XC) | 7 | NIGERIA (NG) | 7 | TONGA (TO) | 7 |
GERSHNEY MANCHES ISLANDS (GG) | 3 | CROATIA (HR) | 2 | NICARAGUA (NI) | 7 | TUVALOU (TV) | 7 |
Guam (GU) | 7 | CYPRUS (CY) | 1 | NEW ISLANDS (NU) | 7 | TURKEY (TR) | 3 |
GUADELOUPE (GP) | 7 | KYRGYZSTAN (KG) | 7 | NORWAY (NO) | 3 | TURKMENISTAN ™ | 7 |
GUATEMALA (GT) | 7 | LAOS (LA) | 6 | SOUTH SUDAN (SS) | 7 | TURKS & CAICOS (TC) | 7 |
GUYANA (GY) | 7 | LESOTHO (LS) | 7 | SOUTH AFRICA (ZA) | 7 | TRINIDAD & TOBACCO (TT) | 7 |
REPUBLIC OF GUINEA (GN) | 7 | LATVIA (LV) | 2 | NETHERLANDS (NL) | 1 | CHAND (TD) | 7 |
EQUATORIAL GUINEA (GQ) | 7 | BELARUS (BY) | 7 | OMAN (OM) | 5 | CZECH REPUBLIC (CZ) | 2 |
GUINEA BISSAU (GW) | 7 | LEBANON (LB) | 5 | HONDURAS (HN) | 7 | TUNISIA (TN) | 5 |
GRENADA (GD) | 7 | LIBERIA LR) | 7 | HUNGARY (HU) | 2 | YEMEN (YE) | 7 |
Greenland (GL) | 3 | LIBYA (LY) | 5 | UGANDA (UG) | 7 | PHILIPPINES (PH) | 6 |
DENMARK (DK) | 2 | LITHUANIA (LT) | 2 | UZBEKISTAN (UZ) | 7 | FINLAND (FI) | 2 |
DOMINICAN REPUBLIC (DO) | 7 | LIECHTENSTEIN (LI) | 3 | UKRAINE (UA) | 5 | FIJI (FJ) | 7 |
DOMINICAN (DM) | 7 | LUXEMBOURG (LU) | 1 | URUGUAY (UY) | 7 | CHILE (CL) | 7 |
ECUADOR (EC) | 7 | MAYOTH (YT) | 7 | PAKISTAN (PK) | 6 | HONG KONG (HK) | 6 |
How to Track Postal Items (LIVE TRACKING):
"ASAP COURIERS" has a Special System for Tracking and Locating Postal Items (ESPETA).
The E.S.P.E.T.A. contains the following information:
- The identification number of the postal object (S.D.E.TA. number).
- The date of receipt of the shipment.
- The date and time of delivery of the shipment.
- The details of the Sender and the Recipient,
- The weight of the shipment.
- The key points between the receipt of the postal item by the Sender and its delivery to the Receiver.
Everything related to the handling of a shipment – from receipt to delivery – can be searched by the user on the relevant company website www.asapcouriers.gr.
Charge for services rendered
"ASAP COURIERS" publishes the price lists of the services provided on its website www.asapcouriers.gr.
"ASAP COURIERS" reserves the right to change the fees of each service.
Customer Service "ASAP COURIERS"
Customers of "ASAP COURIERS" can contact the network of its Branches, during the following hours:
Monday to Friday from 9 am until 8 p.m.
For orders, requests or complaints, Customers can contact the Central Customer Service Department, by phone at 210 53 11 500 or by e-mail [email protected]
"ASAP COURIERS" quality policy
- Customer-centric approach.
- Improving performance with participatory processes.
- Compliance of the provided services with the applicable legislative & regulatory requirements.
- Adopting effective ways of managing the processes applied to the company to achieve its objectives.
- Develop mutually beneficial relationships with partners and suppliers.
Individual contract with the service user of "ASAP COURIERS"
Each shipment is handled with an ASAP COURIERS Courier Accompanying Note, where they are clearly stated by the Sender, who is also fully responsible for writing the correct information - the complete information of himself, the Recipient on the date and time of collection, as well as the services desired.
The pension of SY.DE.TA. and the undertaking of the transport by "ASAP COURIERS" certifies the drawing up of an individual contract between the user of the services and the company "ASAP COURIERS" and guarantees the acceptance of the general conditions of undertaking transport by the parties involved.
In SY.DE.TA. the following are defined: the unacceptable objects, as well as the objects whose transport is prohibited according to International, National and European conventions, the right of the company not to receive objects for circulation, if the Sender refuses their inspection by a representative of the company, the terms of insurance coverage of the postal item and its amounts, the compensations for delays, loss and damage to items and the deadlines within which the user can claim them, at least in accordance with Ministerial Decision 29030/816/2.6.2000 ( Official Gazette 683/Β΄), the cases in which the postal company is not responsible, the way of managing unsubsidized postal items, and the procedure for resolving disputes between the company and the user.
The Sender entrusting the handling of his shipment to "ASAP COURIERS" accepts the transport conditions of "ASAP COURIERS" both for himself and in his capacity as the representative of the principal, owner or owner of the goods being transported.
The above also applies in cases where the company undertakes the handling of mass shipments, where the transported shipment is accompanied by a simplified SY.D.TA., which does not include the Terms & Conditions of Undertaking Transportation.
Unless otherwise agreed, "ASAP COURIERS" has the obligation to deliver the item to the Recipient's address and to a third party, in the absence of the Recipient. On delivery, the Consignee clearly states his name, the date and time of receipt and signs the bill of lading. The responsibility of "ASAP COURIERS" for the transported shipments ceases to be valid at the moment of delivery of the respective shipment to the Recipient.
The signature of the Recipient with the delivery details written on the copy of the SY.DE.TA is clear evidence of the correctness of the delivery.
All consignments handled by "ASAP COURIERS" are tracked and located electronically at all stages of their transport through ESPETA. "ASAP COURIERS" maintains traffic information through E.S.P.E.T.A. as well as a SY.DE.TA file. in electronic or paper form for six months from the date of dispatch.
ASAP COURIERS makes every effort to deliver the shipment according to normal shipping schedules. "ASAP COURIERS" is not responsible for any positive or collateral damage caused by any delays, beyond what is defined in Article 9 of the courier terms and conditions.
"ASAP COURIERS" is able to immediately inform the sender and the recipient about the progress of the shipment as long as the number of the bill of lading (S.D.E.TA.) is communicated to it. In detail, the terms and conditions for undertaking transport are as follows: Terms & Conditions for Undertaking the Transport of Documents & Parcels by "ASAP COURIERS" prohibitions
Postal items not accepted - prohibitions
ASAP COURIERS does not undertake the processing and transport of the following documents and postal items:
Money – Fragile items not adequately packed – Activated bank cards – Landline and Mobile Time Cards – Gold in any form – Watches Gold – Jewelery – Precious Stones & Metals – Antiquities – Works of Art – Non-Reproducible Documents or Objects (eg Mail/Film/ Personal Value Videos, Stamps, Lotteries, Antiques) – Perishable Food – Plants – Drugs – Flammable, Explosive & Radioactive Materials – Biological Material – Contaminating, Corrosive & Poisonous Substances – Weapons Items or Parts – Animals – Pornographic Material and General Items of which transport is prohibited by international conventions or Organizations (IATA, ICAO) and/or by provisions of Community and/or National legislation.
"ASAP COURIERS" is not obliged to check the content of the object being transported and the Sender declares responsibly that the shipment does not include any of the above items.
Management of undelivered items
"ASAP COURIERS" takes care of all cases of postal shipments, which could not be delivered for any reason.
In the first stage, he issues a written notification (notification) to the Recipient and returns the shipment to the company's premises. In a second stage, an attempt is made for a second or more delivery attempts, in consultation with the Receiver and/or the Sender.
Finally, if it becomes impossible to deliver the shipment to the Recipient, "ASAP COURIERS" returns the shipment to the Sender, with a charge equal to the original amount paid for its shipment.
It should be emphasized that even in cases of refusal of the respective Recipient to receive a shipment, the shipment in question will be returned to the Sender with a charge equal to the initial amount paid for its shipment.
When the postal item cannot, for some reason, be delivered to the recipient or returned to the sender, then it remains for six (6) months from the last unsuccessful delivery attempt, in the company's warehouses, at the expense of the Sender.
After the end of the six-month period, the item is considered definitively unsubsidized and a destruction procedure is followed following the drawing up of a relevant destruction report by the company. Items that have been officially withheld or have been declared by the sender as having a value greater than 100.00 euros are excluded from the above procedure, in which case they are attributed to E.E.T.T.
Business responsibility of "ASAP COURIERS"
In the event of loss or damage to the sent object, document or parcel, the responsibility of "ASAP COURIERS" is limited to the lesser of the amounts specified below:
1) Up to the amount of 70 Euros for documents and up to the amount of 400 Euros for parcels for domestic shipments
2) Up to the respective Euro equivalent of 100 US Dollars for international shipments.
3) In the actual cost of acquiring documents or objects, without taking into account their commercial value or their special value for the sender, recipient or other person and with a maximum limit of the amounts specified above. Actual cost of acquisition means: For documents, the cost of replacing or reproducing them and for objects, the cost of purchasing, repairing or replacing them (taking into account the condition in which they were received), as evidenced by relevant supporting documents. The above also applies to the cases of shipments with a declared value, but without having been insured with "ASAP COURIERS".
In any case, the provisions of Ministerial Decision 29030/816/2.6.2000 (Government Gazette 683/B) apply. If the customer wishes to have further coverage, he must insure his shipment with "ASAP COURIERS" by declaring this on the SY.DE.TA. and listing the value of the shipment, which must be obtained from legal documents, bearing the corresponding cost of insurance.
For shipments worth more than 5,000 Euros, the handling and insurance coverage of the shipments can only be done after communication and a special agreement (written via E-mail or Fax) with the company.
The compensation in the event of a delay in the delivery of a postal item when it is not due to force majeure, may not exceed the compensation paid for the loss of uninsured shipments, as defined in Article 7, 7.1 and 7.2 of the terms and conditions of carriage by "ASAP COURIERS ».
"ASAP COURIERS" is only liable for direct damage and up to the amounts specified above. In no event shall it be liable for any other kind of loss or damage (including but not limited to any kind of consequential or incidental damages, lost profits, loss of income, etc.) from any cause whatsoever.
Cases of non-liability of "ASAP COURIERS"
"ASAP COURIERS" bears no responsibility for improper fulfillment of its obligations, due to one of the following cases:
1) Force majeure, as defined by the applicable legislation, such as in particular extraordinary events, which are not due to acts or omissions of the company or its partners or affiliates, the consequences of which negatively affect the operation of the company. During any event falling under this condition, the postal company will take all appropriate measures in order to comply as fully as possible with the conditions hereunder.
2) Proven criminal actions in the facilities or in the means of transport, which result in the loss, damage or destruction of postal items in the context of what is mentioned immediately above.
3) Non-fulfillment of contractual obligations on the part of users.
4) Actions or acts that are contrary to the laws of the State.
5) Non-implementation of the company's obligation, due to fault or desire of the customer.
6) Evidence of non-existent request.
7) Proven fault of the customer or a third party (Wrong directions – instructions of the Sender or Recipient, inappropriate packaging, etc.).
Dispute resolution process
The dispute resolution process includes the following distinct stages:
- Amicable Settlement: Written communication [email protected]
of the user with "ASAP COURIERS", in order to achieve a resolution of the dispute between the two parties, within the provisions of the X.Y.K. or with the agreement of the parties.
- Dispute Resolution Committee: Disputes that may arise between users and "ASAP COURIERS" can be resolved at a later stage by the Dispute Resolution Committee.
Following the user's request, the company sets up the Dispute Resolution Committee, which consists of company members and a consumer representative, while the user may be present or represented by a specially authorized person at the meetings.
The company informs the user of the place and time of the Committee's meetings and of his right to submit a written statement, in case he is unable to attend.
Users of postal services, if they wish, can exercise their rights within a period of 6 months from the deposit of the item being sent.